Privacy policy

About

Coucou Germaine operates this online store to provide you with a personalised shopping experience. This privacy policy describes how we collect, use and share your personal information when you use our services, make a purchase or contact us. In the event of any conflict with our general terms and conditions, this policy prevails with regard to the processing of your personal data.

Information collected

We may collect the following categories of information:

Contact details: name, postal address, delivery address, phone number, email address
Financial information: card and payment data, transaction details (processed by our secure payment providers)
Account information: identifiers, preferences and settings
Transaction information: items viewed, purchased, returned or cancelled
Communications: messages you send us
Technical data: IP address, browser type, device identifiers
Usage data: interactions with the site

Cookies and analytics tools

Our site uses cookies and similar technologies. Some are necessary for the store to work (cart, payment, security) and cannot be disabled. Analytics and advertising cookies are only placed with your consent, which you can give, refuse or change at any time via the cookie banner.

We use the following tools:

Google Analytics (Google Ireland Ltd): audience measurement, to understand how the site is used.
Meta Pixel (Meta Platforms Ireland Ltd), Google Ads (Google Ireland Ltd) and Pinterest (Pinterest Europe Ltd): measuring the effectiveness of our ads and showing relevant ads on these platforms.
Klaviyo: sending our newsletter and messages related to your orders or browsing, only if you have signed up.
Microsoft Clarity (Microsoft Ireland Operations Ltd): analysis of interactions with the site (clicks, scrolling, navigation) and heatmaps, to spot what gets in the way of browsing and improve the site.

The data is pseudonymised, input fields are masked and payment data is never accessible. This processing is based on our legitimate interest in improving the site. You can object to it at any time by writing to hello@coucougermaine.com.

Sources of information

We collect your information directly from you when you make purchases or contact us, automatically via the site (cookies and similar technologies), and from our service providers.

Use of your information

We use your personal data to:

Process your orders and payments, organise deliveries and manage returns
Manage your customer account and send you order-related notifications
Contact you regarding your order
Improve our services and provide you with a personalised experience
Ensure the security of our services and prevent fraud
Comply with our legal obligations
Measure site traffic and the effectiveness of our ads, with your consent

Sharing your information

Your personal data may be shared in the following circumstances:

With Shopify and our technical providers (hosting, payment processing, shipping) in connection with the provision of our service
With carriers for the organisation of deliveries
When required by law or in the context of legal proceedings
With our analytics, advertising and email tools, described in the Cookies and analytics tools section

Your data is never sold or shared with third parties for commercial purposes.

Relationship with Shopify

Our store is hosted by Shopify Inc. Certain data is processed by Shopify to provide you with platform services. For more information on Shopify's privacy practices: Shopify Privacy Policy.

Third-party links

Our site may contain links to external websites. We are not responsible for their privacy practices and invite you to consult their own policies.

Minors

Our services are not intended for minors. We do not knowingly collect personal data from persons who have not reached the age of majority.

Security and retention

We implement appropriate security measures to protect your data. Your information is retained for as long as necessary to fulfil our commercial relationship and comply with our legal obligations.

Your rights

In accordance with the GDPR, you have the following rights regarding your personal data:

Right of access: obtain a copy of the data we hold about you
Right of rectification: correct inaccurate information
Right to erasure: request deletion of your data
Right to portability: receive your data in a structured format
Right to object: object to certain processing
Withdrawal of consent: withdraw your consent at any time, without affecting the lawfulness of prior processing

To exercise these rights, contact us at hello@coucougermaine.com. We will respond within the timeframes provided by applicable legislation.

Complaints

If you wish to lodge a complaint regarding the processing of your data, you may contact us directly or approach the competent data protection authority. For Belgium: Data Protection Authority.

International transfers

Your data may be processed outside the European Union, in particular by Shopify (Canada). Such transfers are carried out in accordance with mechanisms recognised by the European Commission, in particular standard contractual clauses.

Some of our providers (Google, Microsoft, Meta, Pinterest, Klaviyo) may transfer data to the United States. These transfers are based on the EU-US Data Privacy Framework or on standard contractual clauses.