Frequently
asked questions
Are the items guaranteed authentic?
Each item is examined and authenticated before being put up for sale. I check the markings, labels, serial numbers, and manufacturing characteristics specific to each designer or publisher. If any doubt remains, I explicitly mention it in the description.
Can we see the item before buying?
Yes, local pickup in Brussels is always possible and even preferred. If you want to see an item before making a decision, send me a message and we'll arrange it.
Do you accept price negotiations?
Prices are set fairly, but if you'd like to discuss, please don't hesitate to contact me. I can also offer a discount if you purchase multiple items at the same time.
How are fragile or bulky items sent?
For fragile or bulky items, I use specialized carriers like Clicktrans, Shiply, or Cocolis, depending on the size and destination. Fees are calculated on a case-by-case basis and always communicated before confirmation. If you have any doubts, please contact me directly.
Can I return an item if I change my mind?
Yes, you have 14 days from receipt to withdraw, without justification. Just write to me at hello@coucougermaine.com with your order number, and I'll explain the next steps.
Who pays for return shipping?
Return shipping is at your expense. The item needs to come back in the same condition you received it, without excessive wear in the meantime.
How does the refund work?
Once I've received the item back, I refund you within 14 days, using the same payment method as your purchase.
My item arrived damaged, what do I do?
If the damage happened during shipping, write to me quickly at hello@coucougermaine.com with a few photos, and we'll find a solution together.
Do you deliver outside Europe?
I mainly deliver in Europe. For deliveries outside the European Union, please contact me directly and we can discuss the possibility together.
How does the sourcing service work?
You describe what you're looking for, we define a budget and criteria together, and I start searching. The first information, estimates and leads usually take about a month. Finding the item itself can sometimes take longer depending on rarity. I adapt as closely as I can to what you want and keep you informed at every step.
I want to sell a vintage item, where do I start?
Please send me some photos and a brief description using the contact form. I will let you know quickly if the item fits the Coucou Germaine universe, and we can discuss the terms together.
I need to clear out a house or apartment, can you help?
Yes, that's the House clearance service. I help you sort, assess and highlight the objects worth keeping, at your own pace, with no pressure to sell. Get in touch to discuss it.
Why is the item available on multiple platforms?
To reach the widest possible audience of potential buyers, I list items on multiple platforms simultaneously. As soon as a sale is confirmed, I remove the listing everywhere. If you see an item you're interested in, don't wait too long.
An item has disappeared from the site, is it still available?
If an item has disappeared, it's probably been sold. But get in touch anyway, you never know. And if you're after something similar, that's exactly what the Personal shopper service is for.
How not to miss out on new finds?
Follow the Instagram account @coucougermaine, that's where I post new items first. You can also turn on notifications so you don't miss anything.
